Privacy policy and cookie management
Privacy policy and cookie management
Introduction
This privacy policy describes how CHATEAU DES COCCINELLES protects the personal data that is collected when a visitor visits one of its sites. It describes what data is collected, how it is protected, with whom and under what conditions it is shared if applicable.
SCEA CHATEAU DES COCCINELLES, registered with the RCS under number 42261670600012, is responsible for processing the personal data of visitors to its websites.
Its priority is to only use this data to optimize the browsing and purchasing experiences of its visitors.
1/ Data collection
When :
you browse one of the websites,
you create an account,
you create an account from a module linked to social networks,
you subscribe to the newsletter,
you receive promotional emails/newsletters
you fill out your “newsletter preferences”,
you place a product in your favorites or in your alerts
you buy a product,
take part in a competition on one of the websites or on social networks,
when you contact our customer service,
The CHATEAU DES COCCINELLES company collects the following data:
your contact details including: title, surname, first name, date of birth, email, postal delivery and billing address,
your account creation data including your password and unique user identifier,
your browsing data: connection times, browsing history, hardware and browser used, demographic information,
your email openings and clicks on offers
your preferences and consumption habits if you complete the qualification questionnaire entitled “My preferences”,
commercial history and information relating to orders: Dates, products and quantities ordered,
other data provided by you to the After-Sales Service,
In most cases we ask for your consent to carry out these collections.
You can also use your web browser's history and cookie management tools.
CHATEAU DES COCCINELLES also collects data from partners such as updated information from our carriers on deliveries.
2/ Processing and use of data
a- For the management of your orders
CHATEAU DES COCCINELLES' priority is to deliver the products ordered in the best conditions: we will use your contact details and any information provided to after-sales service to send your products in the best conditions or resolve any incidents as quickly as possible.
This information will be kept in compliance with legal and regulatory obligations (invoicing, payments, disputes, etc.).
b- For a personalized browsing experience
This data allows us to improve and personalize your browsing experience on the various CHATEAU DES COCCINELLES websites by suggesting products corresponding to your tastes in certain spaces such as for example the “Your personalized suggestions” space optimizing the organization of information and different offers and by working on the ergonomics of these sites.
c- To send you the most relevant promotions and newsletters
We segment our offers based on the data and commercial history that concerns you so that you only receive the offers that best suit your tastes.
d- To obtain statistics and overall navigation data
By aggregating the anonymized browsing data of all our visitors, we obtain trends that allow us to understand how to better organize information on the different CHATEAU DES COCCINELLES websites and streamline the browsing experience.
e- To optimize the relevance of our online promotional messages
Our advertising partners require part of the navigation data to only distribute our advertising messages to contacts who have expressed an interest in the types of products marketed by CHATEAU DES COCCINELLES or who have already browsed one of the company's websites.
3/ Conservation
lasted
Your personal information is kept for as long as necessary for the processing listed above unless you request its deletion or modification (See point 6/ Rectification and deletion of data).
b- Security
Throughout the period of retention of your data, we put in place all organizational, legal, software and technical means capable of ensuring the confidentiality and security of your personal data, so as to prevent their deletion, damage or access by third parties. unauthorized third parties.
4/ Cookies
a- What is a cookie?
A cookie is a file saved on your computer when you browse a site. This file contains various information relating to your operating system, your browser and the terminal you are using (computer, mobile, tablet). It may also record your IP address as well as your various interactions with the content of the CHATEAU DES COCCINELLES.com site and newsletters. Some cookies are necessary to access certain features of the site and others allow you, for example, to securely save your user data so that you do not have to re-enter it on your next visit.
b- Why CHATEAU DES COCCINELLES uses cookies?
CHATEAU DES COCCINELLES uses cookies to allow you optimal navigation and provide you with services adapted to your requests (e.g. storing your basket, storing your connection data, etc.). We also use cookies to measure the site's audience and improve its performance and to offer you targeted content according to your preferences. Certain partners of CHATEAU DES COCCINELLES may also place cookies, the management of which is subject to their policy but which undertake to respect the laws in force. These include cookies that relate to your purchases and the content you view.
c- How to deactivate cookies?
1- Disable cookies on Chrome
https://support.google.com/accounts/answer/61416?hl=en
2- Disable cookies on Internet Explorer (Microsoft)
http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies
3- Disable cookies on Mozilla Firefox
https://support.mozilla.org/fr/kb/activate-deactivate-cookies
4- Disable cookies on Safari
If you want to disable cookies in the Safari web browser, go to Preferences, then to the Privacy pane and choose to block cookies.
If you accept cookies in your browser, we and our partners may process your browsing information mentioned above. If you deactivate your cookies, you may not be able to use all CHATEAU DES COCCINELLES services (e.g. your username and password will no longer be saved, your current baskets will no longer be saved, etc.). ).
5/ Data sharing
CHATEAU DES COCCINELLES undertakes never to sell or rent your data or give access to it without your prior consent unless forced to do so (legal obligation, fight against fraud, exercise of rights of defense, etc.) .
Access to our database is limited to employees of CHATEAU DES COCCINELLES, authorized because of their mission and committed to respecting our confidentiality policy.
We share this data (mainly anonymized except in the case of transport for the proper delivery of your orders) with partners subject to the European general regulation on the protection of personal data as well as the Data Protection Act. These partners have also made a contractual commitment to respect the confidentiality of your data.
We only share this information with partners essential for the provision of third-party services and for the purposes described in this privacy policy:
6/ Rectification and deletion of data
The personal information we collect is intended to better respond to your requests and process your orders. In accordance with Law No. 78-17 of January 6, 1978, relating to Computing, Files and Liberties, you have the right to access, rectify and delete personal data concerning you and making subject to processing under the responsibility of CHATEAU DES COCCINELLES.
You can exercise this right by contacting our customer service, subject to the production of valid proof of identity:
by email to: commercial@chateau-coccinelles.com
by mail to: CHATEAU DES COCCINELLES 6 Rue des Écoles, 30390 Domazan – France
You can also unsubscribe at any time using the “Unsubscribe” links in each of our mailings.